Best Energy Saving Technology Sdn. Bhd. (“we”, “us”, “our”) Address : No. 22A, Jalan Perniagaan Vorteks 4, Pusat Perniagaan Vorteks 14100 Simpang Ampat Penang, Malaysia
1. Introduction and Our Commitment
Dear valued customers and guests,
This Personal Data Privacy Policy (“Policy”) is issued in accordance with the Personal Data Protection Act (“PDPA”). We are committed to respecting the privacy rights and concerns of all Users (including buyers, sellers, and service partners) of our website and mobile application (the “Platform” and collectively, the “Services”).
At a Glance
It is important that you know the following about us:
- We process your personal data to better tailor your shopping experience to your needs.
- We are transparent about the data we collect from you and why we do it.
- We only share your data with third parties if it is strictly necessary (e.g., to fulfill a transaction or delivery).
- We respect that your personal data belongs to you. You can always contact us to withdraw consent or manage your data.
- We handle your personal data in accordance with all applicable Privacy Laws.
1.1 Definition of Personal Data
“Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access.
1.2 Your Consent
By using the Services, registering for an account with us, or accessing the Platform, you acknowledge and agree to the practices outlined in this Policy, and you hereby consent to us collecting, using, disclosing, and/or processing your personal data as described herein.
IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM.
1.3 Updates to this Policy
We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed.
2. Collection of Personal Data
2.1 When We Process Personal Data
We only Process your personal data when there is a legal basis for doing so, which includes:
- When you register and/or use our Services or Platform, or open an account with us.
- When you submit any form, agreement, or other documentation.
- When you interact with us (e.g., via telephone calls, emails, social media, or customer service agents). When you carry out transactions through our Services.
- When you grant permissions on your device (e.g., location, contact list).
- When you use our electronic services, or when we deploy cookies (see Section 5).
2.2 Sources of Collection
We may collect personal data about you from: you directly, our affiliates, third parties (e.g., logistics providers, credit agencies), and publicly available sources.
3. What Personal Data We Collect
The personal data we may collect includes, but is not limited to:
- Identity Data: Name, date of birth, gender, and government-issued identification (for verification).
- Contact Data: Email address, telephone number, billing and/or delivery address.
- Financial Data: Bank account and payment information.
- Device & Usage Data: Information sent by your device(s), IP address, operating system, network information, location data, and aggregated data on content you engage with.
- Transactional Data: Details about your searches, orders, and products/services related to you.
- Communications Data: Marketing preferences and history of communications with us. Partner Data (if applicable): For service or delivery partners, information such as driver’s license, vehicle details, and legal history.
4. How We Use the Information (The Purposes)
We may collect, use, and process your personal data for one or more of the following purposes:
| Purpose Category | Examples of Use |
| Service & Account Management | To manage, operate, and administer your account, process transactions, fulfill requests, and maintain software updates. |
| Security & Compliance | For identification, due diligence, fraud prevention, enforcement of our Terms of Service, and responding to legal processes or governmental requests. |
| Improvement & Analytics | To conduct research, data analytics, product development, and profiling to enhance the Services and personalize your customer experience. |
| Communication & Marketing | To contact you regarding administrative information and to send marketing and promotional materials (you can unsubscribe at any time). |
| Business Operations | To facilitate audits, surveys, storage/hosting of data, and dealing with business asset transactions (e.g., mergers). |
5. Cookies and Location Data
- Cookies: We use cookies to improve our Platform, offer new features, and serve relevant content. You may refuse the use of cookies via your browser or device settings, but this may limit the functionality of the Platform.
- Location Data: Our mobile applications may collect precise location data to deliver location-based services. You are able to withdraw your permission for us to acquire this information through your device settings.
6. Disclosure and Transfer of Information
6.1 Disclosure to Third Parties
We will/may disclose your personal data to our third-party service providers, agents, affiliates, and/or other third parties for one or more of the Purposes. These third parties include:
- Our subsidiaries and related corporations.
- Logistics, payment, and financial service providers.
- Advertising and marketing partners.
- Governmental or regulatory authorities as required by law.
- A buyer or successor in the event of a business asset transaction.
6.2 Security and Retention
We implement a variety of security measures (organizational, technical, and physical) to maintain the safety of your personal data. We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.
6.3 Overseas Transfer
Your personal data may be transferred to, stored, or processed outside of Malaysia. We will take steps to ensure your data is protected according to applicable Privacy Laws.
7. Your Rights and Data Requests
We respect your right to control your personal data.
Do you have a personal data request?
- Please contact our Data Protection Officer (DPO) to:
- Update or correct your personal data.
- Request for access to your personal data.
- Withdraw consent for Processing (opt-out).Submit any other privacy-related request.
Data Protection Officer Contact: Best Energy Saving Technology Sdn. Bhd.
Address : No. 22A, Jalan Perniagaan Vorteks 4, Pusat Perniagaan Vorteks 14100 Simpang Ampat Penang, Malaysia
Email Address: [DPO Email Address, e.g., dpo.my@yourcompany.com]
8. Disclaimer and Third-Party Sites
- Third-Party Sites: Our Platform may contain links to third-party websites. These linked sites have separate and independent privacy policies. We have no responsibility or liability for the content or security of these linked sites. You access them at your own risk.
- Information on Children: Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from anyone under this age.